The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Luxury
“The living area was incredibly spacious, providing plenty of room to relax and unwind after a long day.” view full review
Impressive Room Design
“The room was beautifully designed with elegant decor, making it a pleasure to stay in.” view full review
Excellent Workout Space
“The gym facilities were impressive, featuring state-of-the-art equipment that made my workouts enjoyable.” view full review
Relaxing Spa-like Bathroom
“The bathroom was like a personal spa, complete with a rain shower and luxurious toiletries that enhanced my experience.” view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Tennis court
Badminton
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Rooftop pool
Indoor swimming pool
Karaoke
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Room features
Air conditioning
Heating
Soundproofed rooms
Sitting area
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Chateau Star River Guangzhou,No.1 Panyu Road North,
Guangzhou,
China,
511430,
Guangdong
Map view
Chateau Star River Guangzhou,No.1 Panyu Road North,
Guangzhou,
China,
511430,
Guangdong
City landmarks
Amusement Park
Chimelong Paradise
2.8
km
Theme Park
Chimelong International Circus
2.8
km
Yingbin Road
Chimelong Water Park
3.1
km
Museum
Guangdong Science Center
2.9
km
Lijiang Pearl Opera Theater
1.4
km
HongShuWan JiaJu BoLan ZhongXin
1.5
km
Dashi street
Chimelong Safari Park
3.9
km
Bridge
Panyu Bridge
2.4
km
Chimelong Golf Training Center
2.7
km
China
Guangzhou Chimelong Safari Park （Main Gate）
3.1
km
JiSheng WeiBang GuoJi JiaJu BoLan ZhongXin
2.3
km
Chimelong Wild Zoo
3.0
km
GuangZhou GuoJi JiaJu BoLan ZhongXin
2.5
km
Hanxi E Ave
10 Inversion Roller Coaster
2.8
km
Yingbin Road
Habib Kingdom
2.7
km
Whirlwind Island
2.7
km
Dashi Street
Australia Zoo
2.8
km
Huanyuan Middle Rd
Chimelong International Circus Ticket Office
2.9
km
Xinji Shaxi Hospitality Supply
2.9
km
Xiangjiang Ave
Chimelong Resort
3.2
km
Changlong Wild Zoo
3.0
km
China
Xiangjiang Wild Animal World North Gate
3.0
km
WanSheng MingJia JiaJu BoLan ZhongXin
3.0
km
China
Guangzhou Chimelong Tourist Resort
3.3
km
Guanjing S St
Litai Pubu Youlan Unit
3.1
km
Litai Waterfall
3.1
km
Panyu
Motorbike Launch Coaster
3.1
km
Guangzhou University
3.5
km
Yingbin Road
Sammy Anti-Doo Paradise
3.3
km
Restaurants
Zhen Yue Restaurant
220 m
PanYu District FanYu Avenue North 1
Vodka Bar
1.4
km
No.201 Dashi Yingbin Road
Yu Ge BaXi YouMi Qi
1.9
km
NanCun Town YingBin Road Da Shi Duan 216
YuCun HuangGong
2.0
km
No. 557 Yingbin Road
XiangJiang Restaurant Cha Huang Ting
2.7
km
DaShi YingBin Road 538
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
6.2/10
Nice
Rooms
5.9
Location
5.3
Service
6.5
Dining
5.6
Guest reviews
6.2/10
based on 30 reviews
9.0
9.0/10 based on 55 reviews
Mark
United States,
January
2025
7.4/10
The hotel offers a comfortable stay with clean rooms, and the staff were genuinely friendly and attentive. The location is quite decent, being a short distance from the city center and near the Canton Fair. However, I was a bit disappointed with the dining options, especially at breakfast, which didn't quite meet my expectations. Overall, it's a good value for money, but there are some areas that could use improvement.
Rooms
8.0
The rooms were spacious, clean, and came with a comfortable bed and a lovely balcony, making for a great stay.
Service
9.0
The service was top-notch, with friendly staff who went out of their way to ensure we were happy, including a chef who took special care during breakfast.
Location
7.0
The location was quite good, around 10-15 minutes from the city center and right at the entrance of a high-class residential area.
Dining
5.0
The dining options could use improvement; breakfast was below standard, lacking variety despite catering to different tastes.
Facilities
7.0
The hotel had decent facilities, including a mini-bar area and flat-screen TV, but nothing overly luxurious stood out.
Samantha
United Kingdom,
December
2024
6.6/10
I stayed at the Chateau Star River Hotel in Guangzhou and, while I enjoyed some aspects like the spacious rooms and the overall comfort, I was disappointed by the service and the location. The rooms were clean and nicely equipped, but the staff seemed poorly trained and could have been more attentive. The location was not ideal, being a bit far from the city center, which required a lengthy taxi ride. Dining options were decent but somewhat on the pricier side, given the limited choices provided.
Rooms
7.0
The rooms were clean and spacious, featuring large beds, soft pillows for a great night's sleep, and a luxurious bathroom with both a huge glass shower and a jacuzzi bath. However, I found a cockroach under the bed, which was quite off-putting.
Service
5.0
The staff were poorly trained in customer service and often provided vague answers to my inquiries. One staff member tried to make up for this when taking us to breakfast but overall, the service felt flaky.
Location
5.0
The location was frankly not appealing, situated on a main thoroughfare with no nearby subway stations, making it a long taxi ride to the city center.
Dining
6.0
Dining options were okay, but I felt they had become quite expensive compared to the limited choices available, with breakfast costing USD 25.
Facilities
7.0
The hotel had some good facilities, but unfortunately, the pool water was warmer than I expected but not quite hot like a jacuzzi.
Benjamin
United Kingdom,
December
2024
5.0/10
I had a mixed experience at the hotel. While I appreciated the cleanliness of the rooms and the friendly staff, there were significant issues with the facilities and dining options. The location is decent but not ideal for getting to downtown. Overall, it felt like it could have been better for the price I paid.
Rooms
5.0
The rooms were clean but quite shabby, with peeling wallpaper and stained carpets. They definitely need some updates.
Service
5.0
The staff was friendly, but they seemed poorly trained and often didn't know how to assist with basic requests.
Location
6.0
The location is decent, about 10-15 minutes from the city center, but frankly not appealing if you're looking to explore downtown.
Dining
5.0
The dining options were overpriced and the food was often served cold, which was disappointing.
Facilities
5.0
The facilities need significant improvements, particularly the state of the SPA and pool area.
Jennifer
United States,
December
2024
6.2/10
I had a mixed experience at this hotel. The location is decent, about 10-15 minutes from the city center, and the rooms are spacious and comfortable. However, the service was a bit lacking, especially with some staff who didn’t seem knowledgeable about basic inquiries, and the dining options were somewhat disappointing. Overall, it offers great value for money, but there are definitely areas for improvement.
Rooms
7.0
The rooms were spacious and comfortable, with a nice balcony, but I was frustrated when my room wasn't ready at the promised time.
Service
5.0
Service was unfortunately hit or miss. While one staff member was very apologetic and attentive, others seemed unsure and unhelpful.
Location
6.0
The location is decent, not too far from the city center, but the immediate area isn’t particularly appealing.
Dining
6.0
The breakfast had a variety of options to please different tastes, but it can get overly busy and is a bit pricey for what you get.
Facilities
7.0
Facilities were generally good, though I believe they could use some updating for a more modern look.
Jeff
United States,
November
2024
5.2/10
Overall, this hotel has its ups and downs. The location leaves much to be desired, making it a bit of a hassle to get downtown. On the bright side, the staff were very friendly and went out of their way to help me when I faced some difficulties. However, the rooms could use a serious update, as they felt quite shabby and humid. The hotel does have great amenities, but the state of the rooms really put a damper on my stay.
Rooms
5.0
The rooms were extremely shabby with peeling wallpaper, stained carpets, and chipped paint in the bathroom. It felt humid, and there were no digital safes or good quality products provided.
Service
7.0
The staff was friendly and helpful, especially when I needed assistance reporting a theft. However, they were sometimes unsure about certain inquiries.
Location
5.0
The location is frankly not appealing and is quite a long taxi ride into downtown. It feels disconnected and isn't really convenient for sightseeing.
Dining
7.0
While the dining options were quite good, I felt that the prices have become rather steep.
Facilities
6.0
The amenities in the hotel were decent, but they could use some upgrades, especially in the room department.
George
United States,
November
2024
6.4/10
Overall, my stay at the hotel during the Canton Fair was a mixed experience. I truly enjoyed the view overlooking the Pearl River from my room, and the staff's friendliness was a highlight of my visit. However, I faced a few challenges with the service, especially when it came to the dining options, which I found to be disappointing for the price. The location was convenient for the fair, but a bit far from downtown, which could be a drawback for some.
Rooms
8.0
My room was excellent, offering a stunning view of the Pearl River. However, it could have been ready on time, which was a bit frustrating.
Service
6.0
The staff seemed friendly and spoke good English, but they were often too busy to attend to my requests promptly, especially when my wife reminded them of our order.
Location
7.0
The location was a bit far from downtown, but it was just a 10-minute drive to the Canton Fair, which made it somewhat convenient for that purpose.
Dining
5.0
I didn't find the dining experience very satisfying, especially considering the price of RMB 128++ per person for limited options. I wouldn't recommend it.
Facilities
7.0
The hotel had some decent facilities, but I didn't really get to explore them during my brief stay.
Jamie
United Kingdom,
November
2024
7.6/10
I had a pretty mixed experience at this hotel. On the plus side, the staff were genuinely friendly and accommodating, making every effort to meet our needs. However, the rooms weren't quite ready even after the promised check-in time, and the location was a bit farther from the city center than I expected. All in all, it was a decent stay but not without its hiccups.
Rooms
6.0
The room was spacious enough, but the fact that it wasn't ready until later was frustrating. I felt like the timing could have been much better.
Service
9.0
The service was outstanding, particularly the staff who took us to breakfast and apologized sincerely for the room situation. They were very attentive to all our needs.
Location
7.0
The location was decent, about 10-15 minutes from the city center. It was a bit far for my taste, but it did have a nice view facing the river.
Dining
7.0
The dining area was quite busy, especially at breakfast, but the food was good. I enjoyed the variety, although I wished for more seating options.
Facilities
6.0
Facilities were decent, but nothing stood out as particularly impressive. A few upgrades could really enhance the overall experience.
Jordan
United Kingdom,
November
2024
5.0/10
I had a rather disappointing stay at this hotel. While the service was somewhat attentive, the room condition was unacceptable with peeling wallpaper and a view of a busy tollway. The location was decent but felt a bit far from the main attractions. Overall, it really didn’t feel worth the money I spent.
Rooms
5.0
The room was extremely shabby with peeling wallpaper, stained carpet, and chipped paint in the bathroom. It lacked basic amenities like a safe and LCD TV, plus the noise from the tollway was constant.
Service
5.0
The service staff tried to be helpful, especially the one who took us to breakfast and acknowledged the issues during check-in. However, they seemed poorly trained and not able to think outside the box.
Location
6.0
The location was decent, about 10-15 minutes from the city center, but there were no nearby subway stations and it felt like quite a trek to get anywhere.
Dining
5.0
The dining experience was less than ideal. Breakfast cost USD25 and had a fairly poor selection which I didn’t find appealing at all.
Facilities
5.0
The facilities were lacking, and the overall state of the hotel made it hard to feel comfortable.
Emily
United Kingdom,
November
2024
6.4/10
My stay at the hotel was a mix of positives and negatives. The location is decent, just a short drive from the city center, and the rooms were spacious and clean, offering a good amount of comfort. However, I did encounter issues with the service, which could use improvement, and the dining experience was less than ideal with overpriced food. Overall, it wasn't a terrible experience, but there are some areas that need attention.
Rooms
8.0
The rooms were spacious and elegantly appointed, very clean and comfortable, which made for a pleasant stay.
Service
5.0
The service was a bit lacking, as communication in English was a challenge, and my skincare product was mistakenly thrown away, but the staff did apologize and took notes on the incident.
Location
7.0
The hotel is located a decent 10-15 minutes from the city center, which was convenient enough for exploring.
Dining
5.0
Dining here was quite disappointing as the food was overpriced and often served cold, with not many choices available.
Facilities
6.0
While the facilities were acceptable, nothing stood out as exceptional; they could use some enhancement to really impress guests.
Norman
United States,
November
2024
5.0/10
My stay at the hotel was a mixed bag. While the location is not ideal for getting into downtown and the room conditions were quite shabby, I did appreciate some positive aspects of the service. The dining options were decent, though a little overpriced for what you get. Overall, it wasn't the best experience, especially given the price.
Rooms
5.0
The rooms left much to be desired; they were very shabby with peeling wallpaper, stained carpets, and a overall neglected appearance. There's also no safe or proper amenities, which was disappointing.
Service
5.0
Service was hit or miss. Some staff members were friendly, but there was inconsistency in answering questions, and I even had some of my personal items mistaken as trash.
Location
5.0
The location is not appealing at all, as it’s near a busy tollway and far from the city center. Taxis take a while to get to downtown areas.
Dining
5.0
Dining was alright, but I found the prices a bit high considering the quality. The options felt a bit cold and odd at times.
Facilities
5.0
Facilities were minimal and not very well maintained. There was nothing noteworthy to recommend here.
Henry
United Kingdom,
October
2024
6.8/10
My stay at this hotel was quite the experience. The room was spacious and had a huge, comfortable bed, making it feel luxurious. However, I did face some issues with delays regarding check-in, and the location left a bit to be desired since it was a long taxi ride to the city center. Overall, the staff were friendly, though service could be improved.
Rooms
8.0
The rooms were modern and spacious, featuring a large bed that felt luxurious. It was a bit frustrating to find out that it wouldn't be ready at check-in time, but once settled in, I enjoyed the comfort.
Service
7.0
The hotel staff were genuinely friendly and attentive, taking notes on my check-in ordeal and making sure I felt welcomed. However, there were some moments of disorganization.
Location
6.0
The location is decent, about 10-15 minutes from the city center, but with no subway station nearby, getting around can be quite a hassle.
Dining
7.0
Dining options were plentiful and varied, but I didn't have the chance to try everything since it felt overwhelming at times.
Facilities
6.0
While the hotel had nice amenities, I found the pool a bit underwhelming, perhaps due to the overall ambiance.
Edmund
United Kingdom,
October
2024
6.0/10
I had a mixed experience at this hotel. The rooms were spacious and equipped with great amenities, but I did find a cockroach under the bed, which was quite off-putting. The service was good overall, although there were a few hiccups during breakfast. The location is decent for the Canton Fair, but it’s a bit far from the city center. Dining could use improvement as well, which made my stay a little less enjoyable than it could have been.
Rooms
7.0
The rooms were excellent, spacious with a comfortable bed and a lovely balcony. The jacuzzi bath was a nice touch, but unfortunately, I did find a cockroach under the bed.
Service
8.0
The service was generally good. The staff was attentive and apologized profusely for any mishaps with my breakfast order.
Location
5.0
The location left much to be desired. It's about 10-15 minutes from the city center, and there’s no subway station nearby, which made traveling a bit more complicated.
Dining
5.0
Dining was quite disappointing. I found the food choices limited and the pricing seemed on the higher side for what was offered.
Facilities
6.0
Facilities were okay but nothing extraordinary. It felt like they could use some upgrades in certain areas.
Diana
United States,
October
2024
7.0/10
I had a somewhat mixed experience at this hotel. The rooms were spacious and offered a nice balcony, plus the bed was very comfortable. However, I faced a delay with check-in as my room wasn't ready on time. The staff was incredibly friendly and helpful, which was a definite plus. The location wasn’t the best, making it tricky to get downtown. Overall, it was a decent stay, but there were some areas that could use improvement.
Rooms
7.0
The rooms were spacious with a comfortable bed and a nice balcony, but I had to wait longer than expected for my room to be ready.
Service
9.0
The staff was extremely friendly and always ready to help, making my stay more pleasant.
Location
5.0
The hotel location was a bit inconvenient, as getting downtown required a lengthy taxi ride, and there was no nearby subway station.
Dining
Facilities
8.0
The hotel had good facilities, but I didn’t get a chance to try them all during my stay.
Chris
United Kingdom,
October
2024
6.2/10
My stay at the hotel was a mixed bag. While the staff was friendly and the dining options were incredibly diverse, I was disappointed with the room's condition, which felt outdated and shabby. The location wasn't ideal for getting into town quickly, making it a bit inconvenient for my plans.
Rooms
5.0
The rooms were large and comfortable, but unfortunately, they were quite shabby with peeling wallpaper and stained carpets.
Service
7.0
The staff were friendly and seemed to genuinely care for their guests, but their knowledge of the services was lacking at times.
Location
5.0
The location was not appealing and connected poorly to downtown, requiring a long taxi ride to get anywhere interesting.
Dining
9.0
The dining options were fantastic, offering a wide variety of high-quality food suitable for all tastes.
Facilities
6.0
The facilities were decent, but could use some updates to match the expectations set by the dining experience.
Judith
United States,
October
2024
7.8/10
The hotel offers a comfortable stay with spacious and clean rooms, making it great for relaxation. I appreciated the friendly staff who were attentive to my needs. However, the location was not ideal as it was quite far from the city center, and the dining options were limited, lacking variety. Overall, it's a decent choice, especially for value, but it could improve in some areas.
Rooms
8.0
The rooms were spacious and well-maintained, providing a clean and comfortable environment with large beds and soft pillows for a great night's sleep.
Service
7.0
While the service was friendly and attentive, it felt like some staff members were not fully trained in customer service, which affected the overall experience.
Location
5.0
The location was a bit of a downside, as it was quite far from the city center and lacked nearby public transport options, making getting around a challenge.
Dining
6.0
The dining experience was limited, with not much variety in the food options, which was a letdown considering the potential for great meals.
Facilities
7.0
The hotel had nice facilities, but they could benefit from updates and improvements to meet the expectations of modern travelers.
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